Refund policy

RETURN & REFUND POLICY

Last updated: September 4, 2026

At Steadfast Hiker, our products are made to order. Because each item is produced specifically for your order, we do not accept returns or exchanges for incorrect size or color selection, change of mind, or personal preference.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us within 30 days of delivery.

To help us resolve the issue, please provide:

• Your order number
• A clear description of the problem
• Clear photos showing the issue and the product

Depending on the situation, we may provide a replacement or a refund. You will not be required to return a damaged or defective item when a return is not necessary.

SIZE AND COLOR SELECTION

Please carefully review the size chart and color options before placing your order. We cannot offer refunds or exchanges when an incorrect size or color was selected by the customer.

ORDER CANCELLATIONS

Because our products are made to order, orders may enter production shortly after they are placed. If you need to request a cancellation, please contact us as soon as possible. Once an order has entered production, cancellation may no longer be possible.

DELIVERY ISSUES

If your order has not arrived, arrives with a delivery problem, or is returned to the sender, please contact us so we can review the order and determine the appropriate resolution.

REFUNDS

If a refund is approved, it will be issued to the original payment method used for the purchase. The time required for the refund to appear may vary depending on your payment provider or financial institution.

For questions regarding refunds, replacements, or order issues, please contact us at:

steadfasthiker@gmail.com

Steadfast Hiker
Faith on Every Trail.